Privacy Policy

Introduction

At Forster Financial, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when providing mortgage broking, lending and related financial services.

Who We Are

Forster Financial is a credit representative of:

Finsure Finance & Insurance Pty Ltd
Australian Credit Licence Number: 384704

If you have any questions regarding this Privacy Policy, you may contact us at:

Forster Financial
Suite 6, 321 Chapel Street
Prahran VIC 3181
Email: nadik@forsterfinancial.com.au
Phone: 0413 063 735

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What Information We Collect

We may collect personal and financial information including:

• Full name, date of birth and contact details
• Identification documents
• Employment and income details
• Bank account and financial information
• Credit history and liabilities
• Property and asset information
• Tax and superannuation details
• Information about your financial objectives and requirements
• Any other information relevant to assisting with your finance application

We may also collect information electronically through our website, forms, applications and communication platforms.

How We Collect Information

We collect personal information directly from you through:

• Online fact finds and forms
• Phone calls, meetings and emails
• Identity verification platforms
• Supporting documents you provide
• Website enquiries and contact forms

We may also collect information from third parties including:

• Credit reporting bodies
• Lenders and financial institutions
• Accountants, solicitors and financial advisers
• Employers and referees
• Government agencies and identity verification providers
• Referral partners where authorised

Why We Collect Your Information

We collect, hold and use your personal information to:

• Assess your borrowing capacity and financial position
• Assist you in obtaining finance or related products
• Provide mortgage broking and credit assistance services
• Verify your identity and information
• Communicate with lenders and third parties on your behalf
• Manage compliance and regulatory obligations
• Improve our services and customer experience
• Contact you regarding products or services that may be relevant to you

Overseas Disclosure of Information

To support our business operations, some administrative, processing and support functions may be carried out by authorised overseas contractors and staff located in Sri Lanka and the Philippines.

These offshore team members may assist with:

• Loan processing and administration
• Compliance and document verification
• Client communication support
• Data entry and workflow management

We take reasonable steps to ensure that all overseas recipients handle your personal information securely and in accordance with Australian privacy laws and confidentiality obligations.

By engaging our services, you consent to the disclosure of your personal information to these overseas service providers where reasonably necessary to provide our services.

Disclosure of Your Information

We may disclose your personal information to:

• Banks, lenders and credit providers
• Aggregators and mortgage processing platforms
• Credit reporting bodies
• Solicitors, conveyancers and valuers
• Accountants and financial advisers
• Government and regulatory authorities
• Service providers and contractors assisting our business operations
• Identity verification providers

We will only disclose information where necessary to provide our services or where required by law.

Website Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic.

Cookies help us analyse website usage and may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

You can disable cookies through your browser settings if preferred.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Secure cloud storage systems
• Password protection and restricted access
• Encrypted communication platforms
• Secure document collection systems
• Staff confidentiality obligations

Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To request access or correction, please contact us using the details above.

Complaints

If you believe we have breached your privacy rights, please contact us and we will attempt to resolve your complaint promptly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: May 2026